Offres d'Emploi



Description du poste

If you are looking for a fantastic opportunity to influence the future Customer Experience in the Ivory Coast Cluster then this job might be for you!
Reporting to the Country Customer CARE Manager, the Customer Service Care Agent will be the primary point of contact for assigned customers and act as contact point for unassigned customers. He/She will own and be responsible to manage the customer experience of his/her customers. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve corporation and process to the mutual benefit of the customer and Maersk Line.

The Republic of Côte d’Ivoire is located in Western Africa, bordering on the south by the Atlantic Ocean. The population is estimated at 20 million with the capital city residing in Abidjan. The country is regarded as having a high level of religious freedom and diversity, with the predominant religion being Christianity, Muslim and animist.

Côte d’Ivoire boast lots of agricultural products like cocoa (1st worldwide producer), coffee, cotton, rubber, oil palm, cashew, and diverse natural resources natural gas, diamond, gold, timber, iron, etc. Côte d’Ivoire forms part of the Central Bank of West African States (of which it is the dominant economy), the West African Economic and Monetary Union and Economic Union of Central Africa (UEMOA) and the Organisation for the Harmonization of Business Law in Africa (OHADA).

The Côte d’Ivoire Cluster, which includes offices in Côte d’Ivoire, Sierra Leone, Liberia and Burkina Faso is a fast changing and dynamic collection of markets. With its head office in Abidjan, Maersk Liner business has established a strong and expanding presence in the area with an expectation for continued growth and development in the future.

Profil du poste

-Be the primary point of contact for own customers, act as contact point for unassigned customers and act as an advocate for the customers internally.
-Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customers as well as internal stakeholders.
-Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
-Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
-Be fully responsible for customer satisfaction.
-Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
-Understand Per diem/demurrage & detention implications for containers and its impact on company revenue.
-Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.

-1-2 years’ experience in Customer Service related fields
-Excellent interpersonal and communication skills.
-Energetic, well-organized, self initiated and good coordination skills.
-Good analytical and problem solving skills.
-Ability to look beyond the obvious and identify creative solutions.
-Team player with proven ability to work under pressure.

Dossiers de candidature 

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